Warranty Policy

Comprehensive Coverage: We provide extensive protection for our cast iron cookware to ensure your complete satisfaction.
Defects in Materials and Workmanship: This warranty covers any defects in material and workmanship for the lifetime of the product.
Repair or Replacement: We commit to repairing any defective cookware free of charge or replacing it with an identical or comparable item at no cost to you.
Product Specificity: This warranty expressly applies to our Cast Iron Cookware products.

Normal Wear and Tear: Includes surface scratches, minor discolorations, and changes in seasoning that occur through regular use.
Misuse and Abuse: Damage resulting from improper use, such as overheating, dropping, or incorrect cleaning methods.
Failure to Follow Care instructions: Issues arising from not adhering to the provided care and maintenance guidelines.
Incidental or Consequential Damages: Any indirect damages, including but not limited to damage to other property.
Transportation Damage: Any damage incurred during transportation after the initial purchase.
User-Related Errors: Damages caused by user mistakes or neglect.

Methods of Contact: Reach out to our customer care support team via our website, email, or phone.

Proof of Purchase: Provide a copy of your original purchase receipt.
Description of the Issue: Offer a detailed explanation of the problem you have encountered.
Photographic Evidence: Submit clear photos of the product, highlighting the specific area(s) where the defect is present.

Review Process: Our team will thoroughly review your claim and assess the reported defect based on the provided information and photographs.
Additional Documentation: We may request further details, additional photos, or videos to fully understand and evaluate the issue.

Repair or Replacement: If the defect is confirmed, we will either repair your cookware or replace it with the same or a comparable product at no cost to you.
Substitute Product: In the event the original item is no longer available, a similar product will be offered as a replacement.
Shipping Costs: We will cover all shipping expenses associated with sending the repaired or replacement item to you.

Processing Time: Warranty claims are typically processed within 14 business days. More complex cases may require additional time.
Hassle-Free Experience: We strive to make the warranty process smooth and efficient, ensuring valid claims are resolved promptly and without unnecessary complications.

To prolong the lifespan of your cast iron cookware and uphold the warranty conditions, please adhere to the following care instructions:

Seasoning: Season your cookware after each use to maintain its non-stick surface and prevent rust formation.
Cleaning: Hand wash with warm water and a soft brush. Avoid using soap or harsh abrasive cleaners.
Drying: Dry your cookware with towel or you can soak on stove to make sure there is no water drops which can create rust.
Storage: Store in a dry place and avoid stacking heavy items on top of your cookware to prevent damage.

Original Purchaser: This warranty is valid only for the original purchaser and is non-transferable.
Authorized Purchases: The warranty applies exclusively to products purchased directly from our website or authorized retailers.

If you have any questions or need assistance with shipping and delivery of your order, please do not hesitate to reach us at:

Support Hours: Thursday to Tuesday, 9:30 am to 6:00 pm

We are committed to ensuring your satisfaction with ROCA Cookware and will do our best to address any concerns you may have.