Cancellation and Refund Policy

Cancellation and Refund Policy for ROCA Cookware:

At ROCA Cookware, we value your satisfaction and strive to provide a hassle-free experience for returns, exchanges, and cancellations. Please read our Cancellation and Refund Policy for a clear understanding of our procedures:

Return or Exchange Policy:

Our cookware is meticulously crafted to last for generations. If your ROCA cookware experiences issues due to normal and honest use, we offer repair or replacement options. Additionally, if you receive a product that doesn't match its description on our website, we provide free returns within 7 days of the order delivery date. Please ensure that the product is in its original condition with all labels and packaging. To initiate a return, contact us via email at care@rocacookware.com and include your purchase details.

When returning your cookware, we recommend using a shipping service with tracking and insurance, as we are not liable for lost or damaged items during transit. Upon receiving your return, we will issue a refund, deducting the shipping and transaction costs, provided the product is undamaged and unmodified.

1. General Return Policy: You can return any ROCA product within 7 days of receiving it, as long as the product is in its original condition with all labels and packaging intact.

2. Damaged, Incorrect, or Missing Items: If you receive a damaged or incorrect product, or if units are missing, please share a photograph of the packaging and the product with our customer care at care@rocacookware.com within 2 days of receiving the product. We will issue a refund or exchange according to your preference, subject to product availability.

3. Non-Eligible Returns: Returns will not be accepted for products that have been used, misused, modified, damaged, or are returned without all original packaging and accessories.

4. Pick-Up Process: To arrange for a pick-up, contact us at care@rocacookware.com. We will guide you through the process, and if we cannot arrange the pick-up, you can return the item via a speed post courier service, ensuring that you have tracking and insurance.

5. Refund Methods: Refunds will be processed through the same method used for the original transaction. No cash refunds will be given.

6. Exchange Process: Once an exchange request is created, we will provide details on the pick-up process and exchange. In most cases, the exchange product will be delivered at the time of pick-up. If you don't receive the exchange within the promised timeframe, please contact us immediately.

7. Delayed Refunds: If your refund has not been received by the expected date, please reach out to us at care@rocacookware.com. Sometimes, financial institutions may take additional time to process refunds.

8. Changing Your Mind: If you decide to retain the product after requesting a return, please inform us at care@rocacookware.com to cancel the return. If a replacement has already been dispatched, you can reject it upon delivery.

9. Refund in Case of Unavailable Replacement/Exchange: If a replacement or exchange is not possible due to stock unavailability, we will provide a full refund upon the successful pick-up of the product at no extra cost.

We are committed to ensuring your satisfaction with ROCA Cookware products. If you have any questions or require assistance with your return, exchange, or cancellation, please don't hesitate to contact our customer support team.