Privacy Policy

At ROCA Cookware, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our website, products, or services. By using our services, you consent to the practices described in this policy.

Information We Collect

  • Personal Information: Name, contact details, shipping address, and payment details collected when placing an order or creating an account.
  • Communication Data: Includes emails, calls, and chats with our support team.
  • Website Usage Information: IP address, browser type, device info, and pages visited on our website.

How We Use Your Information

  • Order Processing: To process and fulfill your orders including shipping and invoicing.
  • Customer Support: For handling inquiries and issues related to orders or products.
  • Communication: To send order updates, shipping notifications, and promotional offers (if opted in).
  • Website Improvement: To enhance our site’s performance and user experience.

Data Security

We do not sell or rent your personal information to third parties. Your data may be shared with third-party service providers who help operate our website and deliver products. These providers are bound by contracts to protect your data.

Your Rights

  • Access: Request access to the data we hold about you.
  • Rectify: Correct any inaccuracies in your information.
  • Delete: Request deletion unless legally required to retain it.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Opt-Out: Unsubscribe from promotional communications.

Cookies and Tracking

We use cookies and tracking technologies to understand your interaction with our site. You can manage your cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect or store data from minors.

Changes to this Policy

We may revise this Privacy Policy to reflect operational or legal updates. The latest version will always be available on our website.

Contact Information

If you have any questions or need assistance, please contact us at:

Email: care@rocacookware.com      Call: 1800-123-9252

Support Hours: Thursday to Tuesday, 9:30 am to 6:00 pm

We are committed to ensuring your satisfaction with ROCA Cookware and will do our best to address any concerns you may have.