Lifetime Warranty for Cast Iron Cookware
What's Covered
- Comprehensive Coverage: Extensive protection for your cast iron cookware.
- Defects in Materials and Workmanship: Covers any manufacturing defects for the lifetime of the product.
- Repair or Replacement: We will repair or replace defective items at no cost.
- Product Specificity: Applies specifically to ROCA Cast Iron Cookware.
What's Not Covered
- Normal wear and tear such as scratches, discoloration, or seasoning changes.
- Misuse or abuse including overheating, dropping, or incorrect cleaning.
- Damage from failing to follow care and maintenance instructions.
- Incidental or consequential damages.
- Transportation damage post initial delivery.
- Errors or damage caused by the user.
How to Make a Warranty Claim
Step 1: Contact Our Customer Care Support Team
- Reach us via our website, email, or phone.
- Provide:
- Proof of Purchase (receipt)
- Description of the issue
- Clear photographs showing the defect
Step 2: Assessment
- Our team will assess your claim based on provided information.
- We may request additional photos, videos, or information.
Step 3: Resolution
- If the claim is valid, we’ll repair or replace the item.
- If the item is unavailable, a comparable item will be provided.
- All shipping costs for the replacement or repaired product will be covered by us.
Additional Information
- Claims are typically processed within 14 business days.
- We aim to keep the process smooth and hassle-free for valid claims.
Care and Maintenance Guidelines
- Seasoning: Season after each use to maintain non-stick and prevent rust.
- Cleaning: Hand wash with warm water and soft brush. Avoid soap or abrasive cleaners.
- Drying: Dry with towel or on stove to prevent rust.
- Storage: Keep in a dry place and avoid stacking heavy items on top.
Important Notes
- This warranty is valid only for the original purchaser and is non-transferable.
- Applies only to purchases made directly from our website or authorized retailers.
Contact Information
If you have any questions or need assistance, feel free to reach us at:
Email: care@rocacookware.com Call: 1800-123-9252
Support Hours: Thursday to Tuesday, 9:30 am to 6:00 pm
We are committed to your satisfaction and will address any concerns promptly.