Lifetime Warranty for Cast Iron Cookware

What's Covered

• Comprehensive Coverage: Extensive protection for your cast iron cookware.
• Defects in Materials and Workmanship: Covers any manufacturing defects for the lifetime of the product.
• Repair or Replacement: We will repair or replace defective items at no cost.
• Product Specificity: Applies specifically to ROCA Cast Iron Cookware.

What's Not Covered

• Normal wear and tear such as scratches, discoloration, or seasoning changes.
• Misuse or abuse including overheating, dropping, or incorrect cleaning.
• Damage from failing to follow care and maintenance instructions.
• Incidental or consequential damages.
• Transportation damage post initial delivery.
• Errors or damage caused by the user.

How to Make a Warranty Claim

Step 1: Contact Our Customer Care Support Team

• Reach us via our website, email, or phone.
• Provide:
  • Proof of Purchase (receipt)
  • Description of the issue
  • Clear photographs showing the defect

Step 2: Assessment

• Our team will assess your claim based on provided information.
• We may request additional photos, videos, or information.

Step 3: Resolution

• If the claim is valid, we’ll repair or replace the item.
• If the item is unavailable, a comparable item will be provided.
• All shipping costs for the replacement or repaired product will be covered by us.

Additional Information

• Claims are typically processed within 14 business days.
• We aim to keep the process smooth and hassle-free for valid claims.

Care and Maintenance Guidelines

• Seasoning: Season after each use to maintain non-stick and prevent rust.
• Cleaning: Hand wash with warm water and soft brush. Avoid soap or abrasive cleaners.
• Drying: Dry with towel or on stove to prevent rust.
• Storage: Keep in a dry place and avoid stacking heavy items on top.

Important Notes

• This warranty is valid only for the original purchaser and is non-transferable.
• Applies only to purchases made directly from our website or authorized retailers.

Contact Information

If you have any questions or need assistance, feel free to reach us at:

Email: care@rocacookware.com      Call: 1800-123-9252

Support Hours: Thursday to Tuesday, 9:30 am to 6:00 pm

We are committed to your satisfaction and will address any concerns promptly.