Lifetime Warranty for Cast Iron Cookware

What's Covered

  • Comprehensive Coverage: Extensive protection for your cast iron cookware.
  • Defects in Materials and Workmanship: Covers any manufacturing defects for the lifetime of the product.
  • Repair or Replacement: We will repair or replace defective items at no cost.
  • Product Specificity: Applies specifically to ROCA Cast Iron Cookware.

What's Not Covered

  • Normal wear and tear such as scratches, discoloration, or seasoning changes.
  • Misuse or abuse including overheating, dropping, or incorrect cleaning.
  • Damage from failing to follow care and maintenance instructions.
  • Incidental or consequential damages.
  • Transportation damage post initial delivery.
  • Errors or damage caused by the user.

How to Make a Warranty Claim

Step 1: Contact Our Customer Care Support Team

  • Reach us via our website, email, or phone.
  • Provide:
    • Proof of Purchase (receipt)
    • Description of the issue
    • Clear photographs showing the defect

Step 2: Assessment

  • Our team will assess your claim based on provided information.
  • We may request additional photos, videos, or information.

Step 3: Resolution

  • If the claim is valid, we’ll repair or replace the item.
  • If the item is unavailable, a comparable item will be provided.
  • All shipping costs for the replacement or repaired product will be covered by us.

Additional Information

  • Claims are typically processed within 14 business days.
  • We aim to keep the process smooth and hassle-free for valid claims.

Care and Maintenance Guidelines

  • Seasoning: Season after each use to maintain non-stick and prevent rust.
  • Cleaning: Hand wash with warm water and soft brush. Avoid soap or abrasive cleaners.
  • Drying: Dry with towel or on stove to prevent rust.
  • Storage: Keep in a dry place and avoid stacking heavy items on top.

Important Notes

  • This warranty is valid only for the original purchaser and is non-transferable.
  • Applies only to purchases made directly from our website or authorized retailers.

Contact Information

If you have any questions or need assistance, feel free to reach us at:

Email: care@rocacookware.com      Call: 1800-123-9252

Support Hours: Thursday to Tuesday, 9:30 am to 6:00 pm

We are committed to your satisfaction and will address any concerns promptly.